Today I had dinner with a friend who runs a enterprise software consulting company. He mentioned that, less than 40% of people who are required to use the Supply Chain Management software actually use it. The remaining 60% simple make up their won processes using various collaboration tools such as excel and email conversations.
He mentioned that if only the software were a bit flexible and allowed people to have a short conversation or share a document in the context of their current task, the usage will be significantly high. This is another reason why collaboration should be at the core of every business application.