A few days back I watched the video below where researchers from IBM and Enterprise 2.0 experts discuss collaboration in the enterprise. @SameerPatel says that most of our work today does not follow any pre-defined processes. Our work mostly is handling exceptions and so we need a "Discuss" button in our applications along with the routine "Submit" and "Cancel" buttons.
One of the most level headed and yet seminal discussions on Enterprise 2.0. I highly recommend it.
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