Empowered by Josh Bernoff of Forrester Research

I received my copies of Empowered by Josh Bernoff  yesterday and browsed through it. Empowered talks about how to prepare your employees to respond to and work with a empowered customers. It also revisits some case studies covered in the first book Groundswell and gives an update on how Enterprise 2.0 efforts are working in companies such as BestBuy.

If you are designing, implementing or considering a purchase of Enterprise 2.0 tools, this is a good book to read. A useful book for business unit leaders, people leaders and managers.