Monday, May 18, 2015

I Am Going To Help Employers Manage Healthcare Costs and Improve Employee Wellness

In the 1990s, I bet my career on multimedia technology, co-founded an eLearning company with a few others and successfully sold the company for $60 Million to DigitalThink, a cloud learning company in San Francisco. In the 2000s, I bet my career on cloud technology by working at DigitalThink for a few years. That experience brought me to SAP where I managed SAP Enterprise Learning, designed SAP Career OnDemand and then was the solution manager for SuccessFactors Integration with SAP. In early 2014, I realized that the coming years are going to be about making sense of data and taking actions based on the insights derived from data. Any business or professional who does not understand data will be at a disadvantage. So I enrolled in a data science course in Johns Hopkins University to understand the basics of data science and got a certificate. I did not become an expert in the field. But I was knowledgeable enough to talk to and work with data scientists. I also developed basic hands-on data science skills.

A few weeks back Peter Diamandis, the founder of the X-Price Foundation came to Cafe 1 in the Palo Alto campus of SAP and spoke about the profound changes awaiting us in the next few years. He talked about the $1000 human brain, the trillion sensor economy, 8 billion hyper-connected people, disruption of healthcare, augmented reality, artificial intelligence and block chain. I was inspired by his talk and walked away wondering if I could play a part in any of those areas.

Around the same time, a small company  that is doing some innovative work to make the cost of healthcare transparent to everyone reached out to me and asked me if I will lead a team that will build products to help employers in the US manage their healthcare costs and employee wellness. They explained to me that there is a criminal lack of transparency in the healthcare industry. For example, a blood test could cost $10 at a lab and $200 at a doctors office. A surgery could cost $3000 in one hospital and $20,000 in another in the same city. The patient would not even know about the actual cost of the procedure until several weeks later, even if they care to look at it.

It sounded ridiculous to me. My company would not let me book a flight or hotel without knowing how much it costs. It even has limits on how much I can spend on a flight, hotel, meal or taxi. But the same company does not care about me signing up for a medical procedure, even an unnecessary one, with out understanding the cost involved and spending tens of thousands of dollars more than necessary.

Such behavior is affecting individuals by reducing their disposable income and their quality of life, affecting employers by decreasing their profitability and affecting governments by increasing healthcare costs and hence increasing taxes for everyone. Some experts estimate that we are wasting $180 Billion every year because of such inefficiencies. If this continues this will make US businesses less competitive. This is a potential disaster that will bring the US economy down soon, if something is not done about it.

The good news is that we have the ingredients such as data, predictive models, cloud technology, software product design principles and persuasion techniques to build solutions that can chip away at this problem. I have skills and some experience in this area. So I agreed to join this small company and help them build this product. This is not a wild and crazy bet. This is a calculated, level-headed and genuine attempt to apply my skills to a problem that affects every one of us, including our family members who do not work outside the home. I am cautiously optimistic about this assignment. I might share more once I understand the culture of the company and their social media policies. Time will tell if I took the right decision.

Thursday, April 30, 2015

Debt Proof Living by Mary Hunt

The book Debt Proof Living by Mary Hunt is a classic which has been revised multiple times. The quotes at the beginning of each chapter alone is worth the $15 you will spend on this book. Here are a  few samples.

  • The only thing worse than investing in things that depreciate is paying interest on things that depreciate...Blaine Harris.
  • Invest in yourself, your education. There's nothing better...Sylvia Porter.
  • Your net worth does not depend on what you earn. It depends on what you save.
  • Credit is a good thing. Debt is not.
Some things caught my eye in this book. First, A 25 year old worker stands a 3 in 10 chance of being disabled before age 65. Yet, many people do not have disability insurance. Net time you consider working for an employer, check if they provide one for you.

Second, going to a community college for two years and then transferring to a university will reduce your tuition fees to half without compromising quality of education significantly. 

She discusses unsecured debt such as credit card debt and secured debt such as mortgages and explains the pros and cons very well. A good book to have in your library.

Saturday, April 25, 2015

SAP SuccessFactors Integration Story

I recently put together a short story explaining the SAP SuccessFactors integration strategy with a lot of inputs from my colleagues in the field, product management and engineering.   It talks about our approach and broad investment areas. It is not meant to have a technical or road map conversation.


It is now posted in the internal integration Jam group for SAP and SuccessFactors colleagues to see. If you are a partner and would like to test drive it with your customers, email me. I might be able to share a draft version with you.


Friday, April 24, 2015

Employee Central Integration with SAP Identity Management

There are many interesting integration features in the May 2015 release of SAP SuccessFactors HCM products. I will write a post about it on SCN in a few days. I want to mention one feature in the release that I am particularly enthused about. It is Employee Central integration with SAP Identity Management. It was on beta for a while and is now generally available. You can read about it in this blog post on SCN

A colleague told me that when he mentioned this to a customer in the UK, the security experts in the room jumped out of their chairs in joy. I can understand why. This is a big deal for those who have responsibility for identity management.

Another reason I am pleased with this integration is because our cloud HCM competitors cannot build this as a productized integration no matter how hard they try. This sets SAP apart from other cloud-only HCM providers. This is only the start. We have plans build more productized integrations with business systems and continue to make life easy for our customers while making life difficult for our competitors.

Wednesday, April 01, 2015

Searching For Content Is Work. Not Waste

A 2012 McKinsey study found that 35% of an employee's time is wasted in searching and organizing content. The study went on to say that social technologies can address this problem. I believe there are two flaws in that argument.

First, searching and organizing information for oneself and others is work, not waste in todays information economy. In fact, those who have the skills to search, organize and synthesize information will do better than others who do not have such skills. Bruce Greenwald, my competitive strategy professor at Columbia business school in New York told me that students who had to search for and organize class notes do better in his class than those students who got well organized course content printed and delivered to them by the professor.

Second, social technologies are exacerbating the problem. Not solving them. While social technologies have many advantages reducing the time we search for information is not one of them. I have a ring side view of this problem at SAP. We use multiple social technologies at SAP and we are spending more time than before searching for information using those tools. That is not a bad thing. Since search is part of everyday work, searching using social technologies have become a central part of work.
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